Terms and Conditions of Sale for Norrheim.it (UK)
Article 1 – Definitions
For the purposes of these terms and conditions, the following definitions apply:
Right of withdrawal: the period during which the consumer may withdraw from the purchase in accordance with the law.
Consumer: a natural person who purchases products for private use through a distance contract.
Day: calendar day.
Seller: Norrheim/Wellington Shield AB, the legal entity that sells products through distance selling.
Distance contract: a contract concluded between Norrheim and the consumer through an organized distance sales system (for example, through the online store).
Durable medium: any means that allows information to be stored, for example email.
General Terms and Conditions: these terms and conditions of sale.
Article 2 – Company Information
Seller: Wellington Shield AB
Company registration number: 5565528220
Address: Sibyllegatan 36, 114 43 Stockholm, Sweden
Email: ecom.gko@gmail.com
Article 3 – Scope of Application
These terms and conditions apply to all orders placed through Norrheim.it.
Before completing the purchase, the consumer is given the opportunity to review these terms and conditions. If this is not reasonably possible, information will be provided on how to obtain a copy free of charge.
Any specific conditions relating to a particular product shall take precedence over these general terms and conditions if they are more favorable to the consumer.
Article 4 – Offers
If an offer is limited in time, this will be clearly indicated.
All offers are non-binding and may be modified.
Product images and descriptions are for illustrative purposes. Slight differences may occur.
Article 5 – Conclusion of the Contract
The contract becomes binding when the customer completes an order and receives the order confirmation.
Norrheim reserves the right to verify the validity of the order, for example through payment checks. In the event of suspected irregularities, the order may be refused.
Article 6 – Right of Withdrawal
The consumer has the right to withdraw within 30 days of receiving the product.
The product must be returned unused and in its original packaging.
Return shipping costs are borne by the consumer.
In the event of an approved return, the refund will be issued within 14 days using the same payment method used for the purchase.
Exceptions: the right of withdrawal does not apply to used products or products purchased on sale. However, the statutory warranty rights for lack of conformity always remain valid (see Article 9).
Article 7 – Prices
All prices are stated in euros (EUR) and include VAT.
Any customs duties or import taxes may apply and are borne by the consumer.
Article 8 – Payment
Payment is made using the methods available at checkout (for example, Klarna or payment card).
In the event of non-payment, late payment interest and debt collection costs may apply.
Article 9 – Legal Guarantee and Complaints
The consumer benefits from the legal guarantee of conformity provided for under the Italian Consumer Code.
Complaints must be submitted in writing as soon as the defect is discovered.
A manufacturing defect (for example, a deformed base or a material defect) is treated as a warranty claim.
Food sticking during normal use does not constitute a manufacturing defect, as this may depend on the method of use, the ingredients, or the type of cooktop.
Article 10 – Disputes
Contracts between the consumer and Norrheim are governed by Italian law.
In the event of a dispute, the consumer may contact the competent Alternative Dispute Resolution (ADR) bodies or use the European Online Dispute Resolution (ODR) platform, where applicable.